FAQs

Can I have a refund for my ticket purchase?
The funds associated with your ticket purchase are sent directly to the school or organization hosting the event. S2 Pass does not have direct access to the...
Sat, 28 Aug, 2021 at 10:50 AM
Does S2 Pass store any of my sensitive personal data?
No, S2 Pass does not store any sensitive personal data. The only data S2 Pass stores are the user email and the last 4 digits of the card used to make a p...
Sat, 28 Aug, 2021 at 10:50 AM
How do I cancel a ticket transfer?
Suppose you have initiated a ticket transfer, but the person you have sent the transfer to decides they no longer need the ticket, or you need to send the t...
Fri, 24 Sep, 2021 at 2:05 PM
How do I delete a saved card?
Please follow the steps outlined below: Press the setting wheel in the top right-hand corner of the S2 Pass application. Find and press "Manage Sa...
Fri, 27 Aug, 2021 at 12:55 PM
How do I purchase tickets?
Please watch the instructional video (Below) or follow the steps outlined: Download the S2 Pass App from either the Google Play Store or the Apple App S...
Tue, 7 Sep, 2021 at 4:43 PM
How do I transfer tickets?
To transfer your tickets to the appropriate recipient please follow the steps below: Find your tickets under the “View Tickets” button in the S2 Pass app...
Tue, 7 Sep, 2021 at 3:27 PM
How do I view my tickets?
To view your tickets please follow the steps outlined below: Select the school or organization hosting the event Following selection, press the “View Ti...
Sat, 28 Aug, 2021 at 10:51 AM
How is the service fee calculated?
Our pricing model is based on a tier system. We do not charge a "per ticket" fee like you typically see. We charge $0.99 per $10 tier. The tier th...
Sat, 28 Aug, 2021 at 10:51 AM
How to accept a ticket transfer
To accept a ticket that has been transferred to you, please follow the steps below: Download the S2 Pass App                  App download links    ...
Tue, 7 Sep, 2021 at 3:47 PM
How to split a ticket
 "Splitting tickets" allows you to divide your ticket into single tickets, each having its own QR code, which allows them to be scanned individual...
Tue, 7 Sep, 2021 at 3:36 PM