S2 Pass Support

To enable manual ticket verification please follow the steps below: This process allows your staff members to redeem tickets without using the scanner. ...

Your institution has the ability to initiate refunds from your administrative portal as you see fit.  Refunds will be processed at your discretion.  S2...

To manually validate your fans tickets please follow the steps outlined below: Ensure your fan presents the "View Tickets" page that can be dis...

Use your activity log to audit actions taken on the administrative portal. Using either an Admin or Sub-Admin account, changes can be viewed in the Activi...

Event rescheduling must happen before Monday at 12:05 AM CST to avoid data deletion.  To reschedule an event, edit the specific event and change the even...

Custom event categories enable changing the text description for event categories within the app. For example, a new category could be added for 'Boys B...

Manual/self-ticket validation is a method to validate tickets without the need for a scanner.  This works by providing the user a passcode to enter into the...

A chart that outlines these limitations per sub-account type is shown below:

Yes, but not all ticket information will be updated. The information that can be manipulated is outlined below: Only changes to the ticket expiration date...

Past events are deleted each Monday at 12:05 AM CST. Deleted data cannot be recovered.