FAQ

Can deleted events or tickets be recovered?
Unfortunately, deleted content is not recoverable. If you need assistance with deleted content, please contact support.
Tue, 7 Sep, 2021 at 1:43 PM
How do I access the scanner to validate fan's tickets?
Please follow the steps below to complete this process: Open the S2 Pass application on an Android or Apple device. Select the state your institution is ...
Tue, 7 Sep, 2021 at 1:44 PM
How do I add News posts?
Please follow the below steps to add a News post: This feature allows you to display information and news for your fans. Go to admin.s2pass.com. Log ...
Tue, 7 Sep, 2021 at 1:45 PM
How do I add Sub Accounts and what features do they have access to?
This feature allows you to add multiple users to your administrative portal with varying degrees of permission. Please follow the below steps to add users...
Tue, 7 Sep, 2021 at 1:49 PM
How do I change my deposit schedule?
Please follow the steps below to adjust your deposit schedule: This feature determines when your institution will receive the funds associated with your t...
Tue, 7 Sep, 2021 at 1:51 PM
How do I change my login password for my admin portal?
Please follow the steps below to change your login password: Go to admin.s2pass.com. Login to your administrative portal Click on “Account Settings” ...
Tue, 7 Sep, 2021 at 1:52 PM
How do I change the scanner and manual verification code?
To change your scanner and manual verification code please follow the steps below: We recommend that these codes be the same, so they are easier for your ...
Tue, 7 Sep, 2021 at 1:54 PM
How do I create a consolidated management account for all of my organization's schools/venues?
You will not be able to enable this service without assistance from an S2 Pass Representative. Please contact us at school-support@s2pass.com or 706.287.2...
Tue, 7 Sep, 2021 at 1:54 PM
How do I create my own custom category for event classification?
By adding these categories, you can manipulate your financial reporting detail. After these categories have been added and tickets have been processed using...
Tue, 7 Sep, 2021 at 1:55 PM
How do I educate fans and distribute tickets to my fans?
We will be sending your institution 3 QR banners that will allow your fans to scan and download the S2 Pass app. Please share our pinned social media post...
Tue, 7 Sep, 2021 at 1:56 PM